Terms of service
These Terms of Service (the “Agreement”) are effective as of the date of acceptance by the client (“Client”) and govern the services provided by Syndayo, a trading name of TrustedPsych Ltd (“Syndayo”), to the Client.
1. Scope of Services
Syndayo provides custom-designed growth systems and operational infrastructure solutions tailored to streamline processes, drive efficiency, and enable sustainable business growth. The specific services to be provided will be outlined in individual service agreements or project briefs provided to the Client.
2. Fees and Payment Terms
All fees for services are outlined in the individual service agreements. Payment is required prior to the initiation of services unless otherwise agreed. Syndayo reserves the right to adjust fees for ongoing services with a minimum of 30 days’ notice to the Client.
3. Timeline
Syndayo will begin work upon receipt of any required initial payment and Client-provided materials. Project timelines will be specified in individual agreements, with Syndayo striving to complete all projects promptly and efficiently.
4. Guarantee
Syndayo is committed to meeting the benchmarks outlined in each service agreement. If any stated benchmarks are not met, Syndayo will continue refining the service, at no additional cost, until the agreed objectives are achieved.
5. Client Responsibilities
The Client agrees to provide Syndayo with necessary access to platforms and information essential for the successful delivery of services. Any delays or additional costs due to incomplete or delayed information from the Client are the Client’s responsibility.
6. Confidentiality
Both parties agree to maintain confidentiality and secure all proprietary or confidential information disclosed during service provision, barring disclosure required by law.
7. Termination
Either party may terminate this Agreement with 14 days’ notice. In the event of early termination by the Client, any fees paid for services rendered up to the date of termination are non-refundable.
8. Liability
Syndayo’s liability, whether in contract, tort, or otherwise, will not exceed the total fees paid by the Client under this Agreement. Syndayo is not liable for indirect, incidental, or consequential damages.
9. Force Majeure
Syndayo will not be liable for delays or failure to perform obligations due to causes beyond its control, including natural disasters, acts of war, and legal restrictions.
10. Intellectual Property Rights
Syndayo retains ownership of its system architecture and underlying methodology. Upon full payment, the Client receives a non-exclusive licence to use any customised systems or materials developed for internal purposes, subject to compliance with platform terms and applicable laws.
11. Indemnification
The Client agrees to indemnify and hold Syndayo harmless from any claims, damages, and expenses arising from misuse of the services or breach of this Agreement by the Client.
12. Dispute Resolution
In the event of a dispute, the parties agree to first attempt resolution through negotiation. If unresolved, disputes may be submitted to mediation under the rules of the Centre for Effective Dispute Resolution (CEDR) in London, England.
13. Entire Agreement
This Agreement represents the entire understanding between Syndayo and the Client and supersedes all prior agreements, written or oral, related to the services.
14. Governing Law
This Agreement will be governed by and construed in accordance with the laws of England & Wales.
15. Contact Information
For any questions or clarifications, please contact Syndayo at hello@syndayo.com.
